Where do you get your golf club trade-in values from?
The Golf Galaxy online trade-in service, powered by the PGA Value Guide, bases all of its golf club trade-in values on the PGA.com Value Guide, The National Standard for Golf Club Values™. These values are derived from what golf clubs are actually selling for in the world's largest marketplace for used golf clubs, eBay. In comparison to arbitrary manufacturer or retailer rate cards, the PGA.com Value Guide's "engine" is a complex, real-time statistical program that combines programming, statistical and golf club expertise. Considering eBay marketplace scale and statisitical sophistication of the PGA.com Value Guide engine, it is fair to say the golf club values it publishes are the current, accurate "fair-market values" for the huge database of golf clubs involved.
How do I know if you will accept my trade-ins?
The Golf Galaxy online trade-in service, powered by the PGA Value Guide, will accept any golf club listed in the PGA.com Value Guide
that has a current market value AND meets the following Minimum Trade-In Requirements:
- The PGA Value Guide, in its sole but reasonable authority, will determine if a golf club trade-in meets the Minimum Trade-In Requirements.
- All golf club trade-ins must be the property of the customer executing the trade-in transaction.
- All golf club trade-ins must be authentic and non-counterfeit. Counterfeit golf clubs may be identified by rubber-smelling grips, subtle differences in cosmetic branding on the head, shaft and grip, and different swing weight verses authentic OEM clubs.
- Driver, fairway and hybrid wood club heads may not have dents, dings, paint chipping, pop-up marks, deep scratches or damaged or missing branding.
- Iron, wedge and putter club heads may not have gouges, rust, paint or chrome chipping, excessive sole or groove wear, or damaged or missing branding.
- All golf shafts may not have dents, dings, bends, rust, excessive wear, broken, loose or separates ferrules or damaged or missing branding.
- 8 consecutive sticks is 100%
- 7 consecutive sticks is 87.5% (7/8ths)
- 6 consecutive sticks is 75%
- 5 consecutive sticks is 62.5%
- 4 consecutive sticks or less is no value
- All irons in the set must have matching heads, shafts, and shaft flexes.
- All golf club grips must be installed and functional.
- Length must be within +/- 3" of the manufacturer's standard golf club length.
- Lie angle must be within +/- 3* of the manufacturer's standard golf club lie angle.
- All single irons (9,8,7,6,5,4,3,2,1) that are not part of a matching iron set do not qualify for trade-in.
- All set wedges (wedge models that are only manufactured and sold as part of an iron set) are listed and acceptable within the irons category.
- Golf club specifications that were never made available by the Original Equipment Manufacturer (OEM) do not qualify for trade-in. Golf club specification is defined as the unique combination of shaft brand, shaft type, shaft flex, shaft length, lie and loft of a specific brand, model and type (drivers, fairways, hybrids, iron sets, wedges and putters) of golf club(s).
- Golf club head covers, tool kits, torque wrenches, or other related accessories should be included whenever possible (though are not mandatory).
What happens if there are any discrepancies?
If, upon inspection, the PGA Value Guide identifies any discrepancies (E.g. the golf club model entered on the site doesn't match the actual golf club model received) we will email you to notify you of the discrepancy and the resulting value change (+/-), if any.
What happens if my trade-ins do not meet the Minimum Trade-In Requirements?
If, upon inspection, the PGA Value Guide determines your clubs do not meet the Minimum Trade-In Requirements and thus have zero value, you will receive an email asking if you would like the clubs either returned to you or kept & recycled by the PGA Value Guide.
Why are there no values shown for my golf club?
In the unlikely event that values do not appear for a golf club in The PGA.com Value Guide, a minimum quantity of transactions for the specific golf club model may not have occurred within The PGA.com Value Guide's analysis window. In order to maintain accuracy, and therefore uphold credibility in the values, a minimum quantity of "recent" transaction data is required within the PGA.com Value Guide's statistical analysis model.
Does the PGA.com Value Guide value collectible golf clubs?
No. As the National Standard Resource for used golf club values, the purpose of the PGA.com Value Guide is to serve as a resource for the value of "practical", used golf clubs in the secondary market, and not to serve as a resource for the value of collectible golf clubs. Practical used golf club models are bought and sold more regularly in the secondary market (typically for use), and therefore exhibit more statistically significant and less volatile fair-market trade-in and re-sale values. Golf club models that are classified as collectible may have been intentionally produced in low quantities or designed to commemorate an important event, person or accomplishment, all of which would inflate the value of the golf club. These golf clubs may not be typically purchased for use. Also, some older golf clubs become more valuable as a result of their age, rarity or antique status. In these instances where golf club models are classified as collectible, the PGA.com Value Guide does not provide trade-in or re-sale values.
PACKING & SHIPPING
How do I ship my golf club trade-ins?
The default shipping service of the PGA Value Guide is FedEx. Once your golf club trade-in has been submitted through the trade-in website, you will receive an email from us containing a packing list and link to your FedEx shipping label. If you are unable to print, you can take the RMA code that will be provided to your local FedEx staffed shipping location and give to the FedEx counter employee. They will then print out your return shipping label for you and attach it to your box. They will also provide a box if you need one (Please add at your own cost). If you wish to ship your golf club trade-in using another shipping service, you will automatically assume all liability for the shipment and you will be responsible for any shipping charges that result. The PGA Value Guide will not credit these shipping charges or add this amount to your payment for the golf club trade-ins.
How much does shipping cost for golf club trade-ins?
All shipments of golf club trade-ins valued* at $99 or more will receive FREE FedEx Ground shipping. Any shipments of golf club trade-ins valued at less than $99 will have $7.99 deducted from your trade-in payment, so there is still no out of pocket expense for you.
Do you accept trades from international customers?
The Golf Galaxy online trade-in service, powered by the PGA Value Guide, is only available to residents of the continental United States (and Hawaii). No international trades are being accepted at this time.
Lost or Damaged Shipments
The Golf Galaxy online trade-in service, powered by the PGA Value Guide, will be responsible for any properly packaged golf club shipments* shipped through the PGA Value Guides FedEx account that are lost or damaged in transit. In order for a claim to be filed with FedEx, the PGA Value Guide Golf Club Trade-In Center must have proof that your shipment was received and scanned by the FedEx staffed location where your golf club trade-ins package was dropped off. The Golf Galaxy online trade-in service, powered by the PGA Value Guide, will handle any claim issues directly with FedEx (at times, you may be asked for your assistance with certain claim issues). *All golf club trade-ins must be packaged carefully according to the guidelines listed below. The PGA Value Guide will not be responsible for golf club trade-ins damaged in transit as a result of inadequate or improper packaging
Self Packaging Guidelines
- Please use an appropriate sized box and sufficient packing materials to protect clubs in transit.
- Bundle irons with elastic bands. (Please don't use tape.)
- Cover all heads to prevent damage. Use headcovers whenever possible, or substitute other available packing materials. (E.g. Bubble wrap, newspaper etc.)
- Do not combine heavier items (E.g. iron sets) with lighter items (E.g. drivers) in the same box.
- Promptly take your package to a FedEx staffed shipping location to ship your clubs to the PGA Value Guide Processing Facility.
All golf club trade-ins must be shipped immediately. For any golf club trade-in shipments received after 10 business days from the submission of the trade-in online, the PGA Value Guide reserves the right to adjust the golf club trade-in values to match the current market values as listed in the PGA.com Value Guide. All golf club trade-ins which have aged 20 days and still havent been received by the PGA Value Guide will be automatically voided.
How will I receive payment for my trade-ins?
You will receive payment for your trade-ins in the form of a Golf Galaxy e-gift certificate which will be emailed to the email address you indicated on the trade-in website. The e-gift certificate will be generated and emailed within 1 business day ("business days" are Mon-Fri) of the receipt & processing* of your golf club trade-ins (golf club trade-ins will be received Mon-Fri, excluding holidays). You will also have the option of logging into your account on The Golf Galaxy online trade-in service, powered by the PGA Value Guide, site to print the PGA Value Guide credit.
*You will receive an email from the PGA Value Guide Golf Club Trade-In Center to confirm your golf club trade-in(s) has been received & processed. Processing time may take as many as 5 additional business days from the date when your golf club trade-ins FedEx shipment was received by the PGA Value Guide Golf Club Trade-In Center.
Redeeming your Golf Galaxy e-gift certificate
Simply print out your Golf Galaxy e-gift certificate that you received via email and take to any Golf Galaxy location. Present it to a golf shop associate and they will be able to validate & redeem the e-gift certificate for you in order to apply the amount towards your golf shop purchase. Find a store near you: store locator
Golf Galaxy e-gift certificates must be redeemed in-full at Golf Galaxy locations. No partial balances can be kept on a Golf Galaxy e-gift certificate.
Any returns or disputes resulting from purchases made at a Golf Galaxy location with the Golf Galaxy e-gift certificate must be resolved between you and Golf Galaxy. The PGA Value Guide is not liable for or responsible for resolving any disputes between you and Golf Galaxy.
Can I redeem my Golf Galaxy e-gift certificate online?
At this time, the Golf Galaxy e-gift certificate for online golf club trade-ins can only be redeemed in a Golf Galaxy store. We are currently working to enable these e-gift certificates to be redeemed online at http://www.golfgalaxy.com/
I haven't received my email with the Golf Galaxy e-gift certificate
You can also print out your Golf Galaxy e-gift certificate by logging into your account on the trade-in site. Once you log in to your account, click on "print e-gift certificate" for the appropriate golf club trade-in.
I redeemed my Golf Galaxy e-gift certificate at a Golf Galaxy store and I have since returned the product that was purchased with the e-gift certificate. Can you reissue my e-gift certificate to me?
Once a Sporting Goods e-gift certificate has been redeemed at a Golf Galaxy location, the value of that credit has been transferred to credit, product, or services at Golf Galaxy and cannot be reissued.
I traded my golf club(s) into The Golf Galaxy online trade-in service, powered by the PGA Value Guide, but I've since decided I want my clubs back.
Once your golf club trade-ins have been received & processed by the PGA Value Guide Golf Club Trade-In Center, we cannot send you your golf clubs back (in many cases, they are resold immediately upon receipt). If, however, we have not yet received & processed your golf club trade-ins, the PGA Value Guide Golf Club Trade-In Center will return your clubs to you at your own cost.